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Home > Security Update for Online Banking

New Online Banking Login Procedures

Effective July 24, 2013, you will no longer be able to use your Member Number to log in to online banking.  You will need to create new loging credentials as noted below:

  1. User/Alternate ID: If you have not already created a new User/Alternate ID, you will be prompted to create a new User ID that is at least 6 characters long and has either all letters or letters and numbers.
  2. Create a new, stronger Password: After you have updated your User/Alternate ID, go to "User Options" and click "Change Password." Your new password must be at least 6 characters long and it must include letters AND numbers or symbols.

The next time you login to online banking, use your new ID and Password.

In addition to the new changes with your ID and Password, after the upgrade on July 24, you will also need to register each computer and mobile device you use to access online banking. The first time you login with each device you will be prompted to enter a one-time passcode that will enable you to register the device.  To receive the passcode, you must enter a telephone number and select whether you want to receive the passcode via text message, phone call or email.  Depending on which method you choose, you will receive a phone call, text message, or email with your passcode in a few seconds.  Once you receive the passcode, you will need to enter it in the required passcode field.  You can then select to remember the device so that you do not need to repeat this step every time you login using that device.  Please be aware that each time you access online banking with a new device you will be prompted for a new passcode.

The one time passcode feature will also apply to mobile apps.  Therefore, it is highly recommended that you use the phone number for your mobile device to receive either a phone call or text message with the one time passcode so you will be able to access your accounts at any time.

As part of the security upgrade, bill pay will be getting a new look consistent with the overall look and feel of our online banking site.  You will also enjoy some increased functionality and no changes are required for you to continue accessing bill pay. For an interactive demo of bill pay, click here.