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New Telephone Banking

Telephone Banking is now easier than ever. 


Our Telephone Banking system has a new easy to use menu, providing a more convenient option for your everyday banking.  With our new Telephone Banking, you can make payments, check balances, make transfers, and more. 


Our call center menu has been updated with a new easy to use menu and features.  The update includes a new call back feature, which allows for you to get a call back rather than waiting on hold for more convenience.  

 

How to use Telephone Banking. 

1. Call 803-787-8566 or 1-800-458-2822 for Telephone Banking. 

2. Listen to the audio prompts and make your selection. For account information, press 1. To report a lost or stolen card, press 2. For a debit card and debit card PIN activation, press 3. 

3. Enter your account, member, or social security number followed by the # sign.

4. Enter your Telephone Banking PIN followed by the # sign. Your Telephone Banking PIN may not be the same as your debit card PIN. For first-time callers, use the last 4 digits of your social security number. Already use Telephone Banking? Simply use your current PIN.

5. You will be able to check balances and deposits, make payments and more. 

 

How to speak with a Member Service Representative. 

1. Call 803-736-3110 or 1-800-272-0695 to speak with a Member Service Representative. 

2. Listen to the audio prompts and make your selection. To speak with a Member Service Representative, press 2. 

3. Listen to the audio prompts and make your next selection. For Consumer Loans, press 1. Online and Mobile Banking, press 2. For all other account inquiries, press 3. 

3. Enter your account, member, or social security number followed by the # sign.

4. Enter your Telephone Banking PIN followed by the # sign. Your Telephone Banking PIN may not be the same as your debit card PIN. For first-time callers, use the last 4 digits of your social security number. Already have a Telephone Banking PIN? Simply use your current PIN.

5. You will be placed in line to speak to a Member Service Representative. If the hold time is long, use our new call back feature. This will allow for you to get a call back rather than waiting on hold. Don't want to wait? Use Telephone Banking for quick access to your accounts. 

 

 

Call Center Hours

Monday - Friday: 8:00 am - 7:00 pm EST 
Saturday: 9:00 am - 2:00 pm EST

 

Need additional assistance? Email us at memberservice@allsouth.org. For your security, please do not send personal or sensitive information when using email links.