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Response to Coronavirus COVID-19

UPDATE: 5/28/2020

Reopening Safely 

As our state continues to make progress in opening and getting back to business as normal, we will begin safely reopening our branch lobbies Thursday, May 28, 2020.  As we continue to follow guidelines and guidance from state and local authorities and to better serve you, our reopening will include the following: 

  • Our branch lobbies will open with limited occupancy. You may be asked to wait outside before we're able to serve you. 
  • Branch lobbies will not be open on Saturdays. 
  • Extended drive-thru services, including Saturday hours, will continue to be available. 
  • Our Walmart locations will remain closed at this time. 

Additionally, when visiting any of our locations, for the health and safety of our members and employees, we will require all members to wear masks and ask that you practice social distancing. We also ask that if you're not feeling well, that you perform your transactions online and forgo visiting our locations.

We encourage the use of our online services for everyday banking including, opening accounts, applying for loans, making check deposits, checking balances, and more. We also encourage the use of our extended drive-thru services when masks are unable to be worn and to help us practice social distancing. 

We appreciate the opportunity to continue to serve you. 

 

Stimulus Check Information 

Have questions about the CARES Economic Impact Payment (Stimulus Checks)?

Learn More

Here to Help 

We are now offering loan extensions on our consumer loans for members who are experiencing financial difficulty as a result of the health crisis, Coronavirus COVID-19. The available loan extensions will allow you to skip payments up to 60 days.*

Loans that are eligible for a Loan Extension include: 

Auto Loans, Boat, RV and Motorcycle Loans, Personal Loans, Line of Credit, Personal Deposit Secured Loans, Fresh Start Loans, Home Equity Loans, Home Equity Line of Credit.

 

 To extend your loan, complete the electronic form. 

Note: If you have already received a 60-day extension and you require additional assistance, please contact one of our Loan Servicing Representatives at 803-828-5875 to discuss your specific situation. Representatives are available Monday - Friday, 8 am - 5 pm. We want to help! 

Loan Extension Form 

Credit Cards: Please contact us by calling the number on the back of your credit card for assistance. As always, you can continue to manage your account online or via the mobile app. 

For assistance with your Mortgage, please complete the assistance request form so a Mortgage Specialist can assist you. You may also leave a message with our dedicated Mortgage Servicing Voicemail at 803-743-4132.

Mortgage Assistance Form  

 

*Eligibility requirements may apply.

Access to your account

If you are taking precautionary measures to protect yourself and your family and wish to avoid public interactions, we have online and telephone options available for you. Our self-service tools will allow you to manage your accounts from the comfort of your home. Using Online, Mobile, and Telephone Banking, you have access to features such as: 

Transfers – make quick transfers between your accounts. Bill Pay – pay bills easily online without having to mail a check or make a payment in person. Open Additional or New Accounts online.

 

In addition to these items, we would like to encourage you to set up direct deposit for your paychecks and any other recurring deposits. This will allow for easier and quicker access to your funds and help make day-to-day management of your money easier and more efficient.

If you haven't done so already, we also recommend linking your AllSouth Debit Card to your phone's Mobile Wallet to prevent having to handle cash or your card. Just tap your phone at checkout and you're on your way. 

Our ATMs are also available during this time.  You can locate the ATM closest to you by using our ATM Locator.