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New Online and Mobile Banking FAQs

Coming 2020: Getting prepared for Online and Mobile Banking. 

We hope you're as excited as we are about our new Online and Mobile Banking system. We've put together some information to help you prepare for the transition and answer common questions you might have. Be sure to check back here periodically for new information. 

Updates and Features


What are some of the new features of the new Online and Mobile Banking system coming in 2020?

  • Manage accounts all in one place. Connect all of your accounts, even ones from other banks and credit unions, and get a complete picture of your finances. 

  • Stay in the know with alerts. Stay on top of your finances and your budget. Create your own SMS text message or email alerts to get updates on low balances, account activity, payments and more. 

  • Balances on the go. When you’re on the go, Fast Balance lets you quickly see your account balance through the new Mobile App without needing to log in.

  • Expanded money transfer options. Easily transfer money from your AllSouth account to your accounts at other financial institutions or send funds to AllSouth members. 
     

What to Expect Before Conversion


How can I ensure a smooth transition to the new system coming in 2020?

To ensure you have a smooth transition to the new Online and Mobile Banking system, it's important that we have your most up-to-date contact information. Particularly, emails and mobile or cell phone numbers. When you log in to the new platform for the first time, we will be using your email and phone number, in combination with new security features, to help verify your identity. 

Updating Your Contact Information


How can I update my contact information using the Mobile App?

To update your email and phone number in the Mobile App, select 'More' in the bottom menu then, select 'Settings'. Under Settings, select 'My Settings'. In the 'Contact Information' section select 'Edit', update your phone number on the Edit screen and select 'Save'. To update your email, select 'Edit' in the 'Primary Email' section of the 'My Settings' page. Update your email on the Edit screen and select 'Save'.

How do I update my contact information using Online Banking?

To update your email and phone number in Online Banking using a desktop or laptop, select 'My Settings' on the top right menu bar. In the 'Contact Information' section select 'Edit', update your phone number on the Edit screen and select 'Save'. To update your email, select 'Edit' in the 'Primary Email' section of the 'My Settings' page. Update your email on the Edit screen and select 'Save'. 

Using Telephone Banking


Besides Online and Mobile Banking, is there another way I can access my accounts?

You can also access your accounts 24/7 using our automated Telephone Banking system. 

How to use Telephone Banking.

  1. Call 803-787-8566 or 1-800-458-2822 for Telephone Banking. 
  2. Listen to the audio prompts and make your selection. For account information, press 1. To report a lost or stolen card, press 2. For a debit  card and debit card PIN activation, press 3. 
  3. Enter your account, member, or social security number followed by the # sign.
  4. Enter your Telephone Banking PIN followed by the # sign. Your Telephone Banking PIN may not be the same as your debit card PIN. For first-time callers, use the last 4 digits of your social security number. Already use Telephone Banking? Simply use your current PIN.
  5. You will be able to check balances and deposits, make payments and more. 

 

Using the new system. 

This information will be helpful once we transition to our new system in 2020. 

Logging In For The First Time 

Will I be able to use my same User ID and Password with the new system?

Yes, you will use your current User ID and Password when you log in to the new system for the first time. You will then be prompted to set up a new password and new security questions.

Will challenge/security questions transfer to the new system?

No, you will need to set up new security questions the first time you log in.

Registration in the New System

Why is it so important for my contact information to be up-to-date prior to roll out of the new Online and Mobile Banking system? 

During the registration process for the new system, there will be a security verification process using MFA (Multi-Factor Authentication). This process will use the information we have on file for you to verify your identity. You will also receive an authentication code via email, text, or phone call to the information we on file in order to log in successfully. 

How do I register for the new Online Banking system? 

New users can simply select ‘Sign Up’ on the app or in the login box on our website, and complete the sign up steps. Once they have successfully signed up for Online and Mobile Banking they can start using it immediately. 

How long will I need to wait to use the new system once I’ve signed up? 

Once you have successfully signed up for Online and Mobile Banking you can start using it immediately. 

Will I need my member number to register for Online and Mobile Banking? 

No, you will not need your member number to register for Online and Mobile Banking in the new system. 

Joint Owner Information

Will joint owners have their own login credentials with the new system?

Joint owners will need to log in with their own credentials in the new system. Joint owners can sign up for Online and Mobile Banking by selecting ‘Sign Up’ on the app or in the login box on our website, and complete the sign up steps.

Will joint owners be able to obtain and see the same information as primary account owners?

Joint owners will not have access to statements. Joint owners will be able to view all accounts they are an owner of.

 

New features and updates.

We've been hard at work creating new features that will make managing your finances easier and improve your overall banking experience. Keep reading to find out more about these new options. 

What are the new expanded transfer options?

  • Transfers. This option allows you to transfer between your AllSouth accounts. This transfer option is similar to what you might already be using in our current Online and Mobile Banking system. For example, this would be the best option to use if you need to transfer from your AllSouth Checking account to make your AllSouth auto loan payment. 

  • External Transfers. This new option allows you to transfer from your AllSouth account to your accounts at other financial institutions. If you have accounts at other financial institutions, this option allows you to transfer money to those accounts conveniently through Online and Mobile Banking. For example, it’s payday, and you need to transfer $100 from your AllSouth account to your account an another financial institution. You now have the option to complete this easily through Online and Mobile Banking. 

  • Member to Member. This new option allows you to transfer from your AllSouth account to another AllSouth member's account. For example, your child is off at college and they need $200 for registration fees. If you do not have access to their account, you can now use this option to directly transfer money from your AllSouth account to their AllSouth account.

What information is needed to complete a Member to Member Transfer?

You will need the member’s account number you are transferring to in order to complete the Member to Member Transfer.  

Alerts in Online Banking

What are alerts?

The Alerts service allows you to request and receive messages about your account(s). You may receive Alerts via email. Alerts will begin after you subscribe to the Alert(s) you wish to receive.

If I have alerts set up in the old system, will they transfer to the new system?

No, alerts will not transfer to the new system. You will need to set the alerts up in the new system.

 

Current Online and Mobile Banking services. 

We hope you're already using some of the features that our current Online and Mobile Banking services have to offer. We've put together information about how some of these current services may be impacted when we transfer to our new system. 

Transfers in Online and Mobile Banking

Will the recurring transfers I have in place transfer over to new system?

Yes, recurring transfers will transfer over to the new system. 

Alerts in Online and Mobile Banking

If I have alerts set up in the old system, will they transfer to the new system?

No, alerts will not transfer to the new system. You will need to set the alerts up in the new system. 

eStatements in Online and Mobile Banking

Will my current eStatements transfer to the new system?

Yes, your eStatement information will transfer to the new Online and Mobile Banking system.

If I’m already set up to receive eStatements, will I need to sign up again?

No, you will not need to sign up again as your settings for eStatements will transfer to the new system.

Special Account Names in Online and Mobile Banking

Will the special names I’ve given my accounts transfer to the new system?

Yes, account names will transfer.

Bill Pay in Online and Mobile Banking

Will Bill Pay items convert to the new system?

Yes, your Bill Pay information will convert over to the new system.

How do I sign up for Bill Pay?

You will need to have a qualifying checking account (Freedom or Interest Checking) in order to sign up for Bill Pay. Click on the Bill Pay menu item in Online or Mobile Banking and follow the steps to enroll in Bill Pay. 

 

Online Banking maintenance.

This information is helpful if you're interested in registering for Online or Mobile Banking for the first time or if it's been a while since you've logged in to your online account. 

Registering for Current Online and Mobile Banking System

I’ve never used Online or Mobile Banking. Should I go ahead and get set up now or wait for the new system to start?

Yes, go ahead and get registered using the old system now. Once we transition to the new system, you will use the User ID and Password you set up for the old system. The first time you log in to the new system, you will be prompted to set up a new password and new security questions. 

How do I register for the current Online and Mobile Banking System?

  • To register for Online Banking: click on the 'Sign Up' button within the Online Banking Login box from our website.  
  • To register for Mobile Banking: sign up from your mobile device after you download our app from the Apple App Store® or Google Play™ store. 

Keeping Online and Mobile Banking Active

How often do I need to log in to Online and Mobile Banking to keep my online account active?

To keep your Online and Mobile Banking account active, you will need to log in at least once every 90 days. 

What do I do if my online account is no longer active?

You will need to select ‘Sign Up’ on the app or in the login box on our website and complete the sign up steps. Once you have successfully signed up for Online and Mobile Banking you can start using it immediately.