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Online and Mobile Banking FAQs

 

Online and Mobile Banking provides a secure and convenient way for you to access your accounts. To help you get started and answer questions you might have as you use Online and Mobile Banking, we've put together this FAQ.

Getting Started with Online and Mobile Banking 

We introduced our new Online and Mobile Banking system in March 2020. If you used our old system, and this is the first time you've logged in to our new system, please follow the steps for logging in for the first time. If you've never used Online and Mobile Banking, please follow the steps to register for Online and Mobile Banking.

Logging In For The First Time 

Steps to log in for the first time.

  1. Enter your User ID and Password you currently use for Online and Mobile Banking.
  2. For multi-factor authentication (MFA), you'll be prompted to receive a confirmation code via text or phone call to the number we have on file for you.
  3. Enter the confirmation code you receive. 
  4. You'll then be prompted to set up a new password and new security questions.
  5. After you set up your password and security questions, you can start using Online and Mobile Banking immediately. 

Will challenge/security questions transfer to the new system?

No, you will need to set up new security questions the first time you log in.

Registration in the New System

How do I register for the new Online Banking system? 

Simply select ‘Sign Up’ on the app or in the login box on our website, and complete the sign up steps. Once you've successfully signed up for Online and Mobile Banking you can start using it immediately. 

How long will I need to wait to use the new system once I’ve signed up? 

Once you have successfully signed up for Online and Mobile Banking you can start using it immediately. 

Will I need my member number to register for Online and Mobile Banking? 

No, you will not need your member number to register for Online and Mobile Banking.

Joint Owner Information

Will joint owners have their own login credentials for Online and Mobile Banking?

Yes, joint account owners will create their own personal login credentials for Online and Mobile Banking. 

  1. Joint owners can sign up for Online and Mobile Banking by selecting 'Sign Up' on the app or in the login box on our website.
  2. Complete the sign up steps and you'll be able to access Online and Mobile Banking using your personal login credentials.

Will joint owners be able to obtain and see the same information as primary account owners?

Joint owners will not have access to statements. Joint owners will be able to view all accounts they are an owner of.

Mobile App Information

Will I need to download the new app and delete the old app?

Apple (iPhone) users will not need to download the new AllSouth Mobile Banking App. Google (Android) users will need to delete the old app and download the new AllSouth Mobile Banking App from the Google Play Store™

 

Keeping Account Information Up-to-Date

During the registration process for Online and Mobile Banking, there will be a security verification process using multi-factor authentication (MFA). This process will use the information we have on file for you to verify your identity. You'll also receive an authentication code via text or phone call to the information we have on file in order to log in successfully. 

What happens if I'm logging in for the first time, but my current phone number is not correct?

If this is your first time logging in to the new system, you'll be prompted to receive a confirmation code by text or phone call to the number we have on file for you. If your current phone number is not available in the drop down menu, please contact our Call Center at 803-736-3110 or email memberservice@allsouth.org and a representative can help update your contact information.

Can I change my contact information through Online and Mobile Banking?

Once you've successfully logged in to Online and Mobile Banking, yes, you can update your phone number, email address, and mailing address through Online and Mobile Banking under Account Services > Profile Updates. 

 

New Features and Updates

Our new Online and Mobile Banking system includes new features that will make managing your finances easier and improve your overall banking experience. Keep reading to find out more about these new options. 

Online and Mobile Banking Features

 

Stay in the know with alerts. Stay on top of your finances and your budget. Create your own SMS text message or email alerts to get updates on low balances, account activity, payments and more. 

Balances on the go. When you’re on the go, Fast Balance allows you to quickly see your account balance through our Mobile App without needing to log in.

Member to Member Transfer. Easily transfer money from your AllSouth account to another AllSouth member's account. 

Bill Pay. Conveniently pay all of your bills from one place (no postage required) using our Bill Pay services. Paying your bills on time has never been easier. 

What are the new expanded transfer options?

  • Transfers. This option allows you to transfer between your AllSouth accounts. This would be the best option to use if you need to transfer from your AllSouth Checking account to make your AllSouth auto loan payment. 

  • Member to Member. This new option allows you to transfer from your AllSouth account to another AllSouth member's account. For example, your child is off at college and they need $200 for registration fees. If you do not have access to their account, you can now use this option to directly transfer money from your AllSouth account to their AllSouth account.

What information is needed to complete a Member to Member Transfer?

You will need the member’s account number you are transferring to in order to complete the Member to Member Transfer.  

Alerts in Online Banking

What are alerts?

The Alerts service allows you to request and receive messages about your account(s). You may receive Alerts via email. Alerts will begin after you subscribe to the Alert(s) you wish to receive.

If I have alerts set up in the old system, will they transfer to the new system?

No, alerts will not transfer to the new system. You will need to set the alerts up in the new system.

Online and Mobile Banking Services

This information will explain how services you used in our old Online and Mobile Banking system may have been impacted when we transitioned to our new Online and Mobile Banking system. 

Transfers in Online and Mobile Banking

Did the recurring transfers I had set up in the old system transfer to the new system?

Yes, recurring transfers transferred to the new system. 

Alerts in Online and Mobile Banking

If I had alerts set up in the old system, did they transfer to the new system?

No, alerts did not transfer to the new system. You'll need to set the alerts up in the new system. 

eStatements in Online and Mobile Banking

Did my eStatements transfer to the new system?

Yes, your eStatement information transferred to Online Banking.

If I’m already set up to receive eStatements, will I need to sign up again?

No, you will not need to sign up again as your settings for eStatements transferred to the new system.

Special Account Names in Online and Mobile Banking

Did the special names I set up for my accounts transfer to the new system?

Yes, account names transferred.

Bill Pay in Online and Mobile Banking

Did Bill Pay items convert to the new system?

Yes, your Bill Pay information transferred to the new system. 

How do I sign up for Bill Pay?

You will need to have a checking account in order to sign up for Bill Pay. Click on the Bill Pay menu item in Online or Mobile Banking and follow the steps to enroll in Bill Pay. 

If you have additional questions about Bill Pay, please call 844-227-8684.

Online and Mobile Banking Maintenance

This information is helpful if you're having one of those days and can't remember your login credentials. 

How do I reset my password?

If you've forgotten your Online and Mobile Banking password, simply select the 'Forgot Password?' option and follow the steps to reset your password. 

What's my User ID?

If you've forgotten your Online and Mobile Banking User ID, simply select the 'Forgot User ID?' option and follow the steps to obtain your User ID.

Keeping Online and Mobile Banking Active

How often do I need to log in to Online and Mobile Banking to keep my online account active?

To keep your Online and Mobile Banking account active, you'll need to log in at least once every 90 days. 

What do I do if my online account is no longer active?

You'll need to select ‘Sign Up’ on the app or in the login box on our website and complete the sign up steps. Once you've successfully signed up for Online and Mobile Banking you can start using it immediately. 

Loan Payment Due Dates

I made a loan payment, so why hasn't my loan due date changed?

After you've made a loan payment, in order to see your new due date, you'll need to log out and back in to Online and Mobile Banking.