Online Privacy Policy

Updated: May 1, 2024

AllSouth Federal Credit Union (“AllSouth” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This Online Privacy Policy (the “Privacy Policy”) covers your interactions with AllSouth, its affiliates, and companies engaged by AllSouth and its affiliates to render online services when you visit any mobile or online site or download any application that we own or control, including, but not limited to, our Site and our mobile apps (collectively, the “Sites”). Other privacy policies may also apply in addition to the terms of this Policy. By interacting with our Sites or by clicking to accept or agree to the terms of this Online Privacy Policy, when this option is made available to you, you accept and agree to be bound and abide by the terms of this Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Sites.

This policy describes the types of information we may collect from you or that you may provide when you visit the Sites and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to the information we collect on the Sites, in email, text, or other electronic messages between you and the Sites. This Privacy Policy does not apply to any services which do not display or link this Privacy Policy or that have their own privacy policy statement or to information we collect from you in other ways, including through your visits to one of our branches. Additionally, this Privacy Policy does not apply to any external Sites, which may be linked to the Site.

For information about how we use the information we collect from you in connection with any products or services we offer our members, please see our Privacy Notice.

Your California Privacy Rights

For more information about how we collect, disclose, and secure information relating to consumers relating to the California Consumer Privacy Acts of 2018 (CCPA), please refer to our California Consumer Privacy Policy.

Your Nevada Privacy Rights

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: 730 Elmwood Ave, Columbia SC 29201 or email us at [email protected]. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Changes to the Privacy Policy

This Privacy Policy may change from time to time within our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of our Sites thereafter. Your continued use of our Sites after we make changes is deemed to be an acceptance of those changes, so please check the policy periodically for updates. If we make a material change about how we treat our members’ personal information we will notify you, in accordance with applicable law.

  • Children Under the Age of 13

    The Sites are not intended for and are not designed to attract children under 13 years of age, and we do not knowingly collect or maintain information about children under 13 years old without parental consent. For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website at

  • Information We Collect About You and How We Collect It

    We may collect several types of information from and about users of our Sites, including information:

    • By which you may be personally identified, such as your name, address, email, telephone number, and social security number (“Personal Information”);
    • Information about you individually but does not identify you; and/or
    • About your internet connection, the equipment you use to access our Sites, and usage details.

    We collect this information directly from you when you provide it to us when completing forms or transacting with us, and automatically as you navigate through the Sites. Information collected automatically that you do not provide directly may include usage details and information such as information about your device (including, but not limited to, behavioral biometrics relating to your use of your device for identity verification, fraud avoidance, and security purposes) or internet browser, information obtained from cookies that have been placed on your device or internet browser at our Sites or at other websites you have visited, demographic information, aggregated information, blind information about how you use our products and services and about the transactions you perform using our products and services, and other information obtained through your access to or use of a Site.

  • Information We Collect

    As you navigate through the Sites, we may collect two types of information from you: (1) “personally identifiable information” (as described below) and (2) “non-personally identifiable information” (as described below).

    “Personally identifiable information” is information that identifies you personally, such as your name, address, telephone number, email address, or company name. Here are some examples of the ways in which we may collect and store your personally identifiable information through the Sites:

    • We may collect your first and last name, email address, and other information if you sign up for an account on the Sites;
    • We may collect your email address if you contact us with a question;
    • We may collect your first and last name, email address, and account number if you make a payment on the Sites.
    • We may collect your first and last name, email address, and telephone number if you fill out any form on the Sites.

    “Non-personally identifiable information” can be technical information or it can be demographic information, such as your age, gender, or interests. Non-personally identifiable information may also mean aggregated, non-identifiable or anonymized information. Non-personally identifiable information does not identify you personally. If you do provide us with non-personally identifiable information, we may use it for the purposes described in this statement, or any other legal purpose.

    You may interact with us in a variety of ways online, including through a mobile device. When you are interacting with us on the Sites, we collect information using common industry methods which include:

    • Cookies. A cookie is a small text file that can be placed on your system when you visit a website. Cookies may also be stored on your mobile device. You may refuse to accept browser cookies by activating the appropriate setting on your browser or device. However, if you select this setting you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
    • Internet Protocol (IP) Address. Your IP address is a number that is automatically assigned by your internet service provider to the computer or device that you are using. An IP address is identified and logged automatically in our server log files whenever a user visits a Site, along with the time of the visit and the pages that were visited. We use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Sites.
    • Mobile Applications. We may collect and/or track app usage data, such as the date and time the app on your device accesses our servers and what information and files have been downloaded to present through the app. We may also collect the physical location of your device by, for example, using cell tower or wireless local area network signals. You may deny sharing your device’s location, but, if you choose to deny such uses or sharing, we may not be able to provide you with the applicable personalized services and content.
    • Additional technologies. Additional technologies used to collect information may include, but are not limited to, pixel tags, web beacons, clear GIFs and Flash objects.

    Please note that the pixels, web beacons, cookies, and other technologies we use may change from time to time. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.

    Google Analytics – we use Google Analytics to learn more about the types of users that visit the Sites and to help improve the Sites. Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google Analytics provides us with certain data regarding the demographics of the users that visit the Sites. To provide this service, Google Analytics may collect certain information about you from your computer or other device, including but not limited to information regarding your visit (such as the pages you visit and the length of your visit), information about your device (such as your IP address), how you got to the Sites, and other information about you. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. By using the Sites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

    You can learn more about Google Analytics and how it collects and processes data (including how to control the information sent to Google) by visiting

    You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on, available at:

  • How We Use Your Information

    In addition to the uses described above, we use information for purposes allowed by law such as: servicing; communicating with you; improving the Sites, products or services; legal/compliance; risk control; information security; anti-fraud; marketing; personalizing the presentation of our products and services to you; tracking of site usage, such as number of views, pages visited, and length of user sessions in order to evaluate the usefulness of our sites; and using read-receipt notifications in our email communications.

  • Disclosures of Your Information

    We may disclose information we obtain about you in compliance with this Privacy Policy and in compliance with our Consumer Privacy Policy which may accompany any product or service we offer you.

    Personally Identifiable Information

    We may share or disclose your personally identifiable information in the following instances:

    • To fulfill a service to you.
    • To offer you products from our affiliates, strategic partners, agents, or from third-party marketers and from other unaffiliated parties that we believe may be of interest to you, or to assist such parties for research, administrative and/or business purposes.
    • To unaffiliated third-party service providers, agents, or independent contractors who help us maintain our products and services.
    • To comply with law, or if in good faith we believe that such action is necessary to conform to the requirements of law, or comply with legal process served on us, and to protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of you and our other visitors.
    • To third parties as part of a corporate reorganization process including, but not limited to, a merger, acquisition, or sale of all or substantially all of our assets.
    • To track and analyze non-identifying, aggregate usage and volume information from our visitors or members and provide such information to third parties.

    To protect against fraud or potential fraud.

    Non-Personally Identifiable Information

    We may share or disclose your non-personally identifiable information for the purposes disclosed in this statement or where it is collected (including in our Consumer Privacy Policy), or for any other legal purpose, including when and where applicable, sharing and disclosing non-personally identifiable information combined with personally identifiable information.

    Legal Disclosure

    We may disclose and share information about you and your use of the Sites if we believe such disclosure is necessary to: comply with the law and/or legal process where a formal request has been made; protect or defend our rights and/or property and property of others; enforce our Site Terms of Use and/or this Privacy Policy; respond to claims that the content(s) of a communication violates the rights of another.

  • Choices About How We Use and Disclose Your Information

    We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

    • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Sites may then be inaccessible or not function properly.
    • Promotional Offers from AllSouth or its Nonaffiliated Partners. If you do not wish to have your contact information used by AllSouth to promote our products or services, you can opt-out by sending us an email stating your request to [email protected].
    • Additional Opt-Out Options. Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
  • Keeping Your Information Accurate

    It is important that we have accurate and up-to-date information about you. If you notice that your information is incomplete, inaccurate, or out of date, you can update your information through our mobile or online service or by contacting us (803) 736-3110 or by writing to us at AllSouth Federal Credit Union, 730 Elmwood Avenue, Columbia, South Carolina 29201.

  • Data Security

    The safety and security of your information also depends on you. Where you have chosen a password to access our Site, you are responsible for keeping this password confidential. We ask that you not share this password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted via our Sites. Any transmission of personal information is done at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

  • Online and Mobile Banking

    By accessing and using Online and Mobile Banking, you understand and agree that AllSouth may collect and retain personal and other information about you or the device you use to access the Service. You authorize your wireless operator to use your mobile number, name, address, email, network status, member type, member role, billing type, Mobile Device identifiers (IMSI and IMEI), and other subscriber status details, if available, solely to allow verification of your identity and to compare information you have provided to AllSouth with your wireless operator account profile information for the duration of our relationship. Additional information and disclosures regarding Online and Mobile Banking can be found in our Online and Mobile Banking Disclosure.

Contact Information

To ask questions about this Privacy Policy, contact us at: (803) 736-3110 or by writing to us at AllSouth Federal Credit Union, 730 Elmwood Avenue, Columbia, South Carolina 29201.